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OTA back office

Online travel agency management system for reservations, agents and suppliers

The operational layer behind your booking site: one reservation queue for every channel, supplier and inventory rules, agent credit and commissions, quotations, documents and an audit trail for every change.

  • One reservation queue
  • B2C, B2B and B2B2C
  • Inventory and rate rules
  • Role-based access

What it manages

One operational layer instead of inboxes, spreadsheets and supplier portals

An online travel agency management system keeps bookings, supplier responses, pricing rules, agents, payments and service work in one place. Your storefront takes the booking; this is where reservations, finance and support teams confirm, amend, document and account for it, with a clear owner at every step.

  1. Define your channels (B2C, B2B, B2B2C) and set roles and pricing rules for each
  2. Connect supplier APIs and optional GDS sources under your own contracts
  3. Map inventory and policies for hotels, tours, transfers and packages
  4. Enable payments and finance documents for invoices, vouchers and refunds
  5. Go live by route and product line, then expand as booking quality holds
Open the admin demoSee pricing
Status
Needs action
Channel
B2B agents
Product
All products
Travel dates
1 Nov - 30 Nov
Assigned to
Reservations team

Operational workflow

From priced search to closed booking, with an owner at each step

The same process for flights, hotels, tours and packages, so reservations, finance and support work from one status.

  1. Price

    Content is priced with your rate rules and markup policy per channel and agent tier.

  2. Hold

    The booking is created and inventory held while payment and document steps run.

  3. Confirm

    Supplier responses are recorded and the booking moves to confirmed or on request.

  4. Document

    Vouchers, invoices and customer confirmations are generated and sent.

  5. Service

    Changes, cancellations, refunds and service notes are handled on the same record.

  6. Close

    Payments, agent credit and supplier payables are settled and reported.

System components

Suppliers, channels and back office connected

Three layers that the reservation record ties together, so a supplier change or a payment shows up where each team works.

  • Supplier API layer

    Flight, hotel and tour APIs such as TBO, plus optional GDS sources, stored as normalised booking records.

  • Channel distribution

    Your B2C storefront, the B2B agent portal and B2B2C sub-agent sites, each with its own pricing rules.

  • Back office

    Reservations, inventory, payments, invoices and service tasks in the admin your staff log in to.

See every integration

Control and accountability

Clear ownership across reservations, finance and support

Who can see, change and approve what is set by role, and every change is logged.

  • Role-based login

    Separate access for admin, reservations, finance, support, suppliers and agents.

  • Audit log

    Who confirmed, amended, refunded or re-priced a booking, and when.

  • Consistent pricing

    The same markup rules across the storefront, agent tiers and quotes.

  • Agent credit and wallets

    Credit limits, top-ups and balances checked before an agent books.

  • Invoices and vouchers

    Generated automatically for B2C, B2B and B2B2C bookings in the same system.

  • Margin reports

    Sales, margin, refunds and supplier payables by channel, agent and product.

Compare approaches

Point tools stitched together vs one management system

A neutral look at what typically happens when bookings, agents and documents live in separate tools.

AreaPoint tools and emailPHPTRAVELS
ReservationsPoint tools and emailEmails, spreadsheets and several supplier portalsPHPTRAVELSOne reservation record with status tracking across every channel
Agent distributionPoint tools and emailRate sheets and informal markups, one channel at a timePHPTRAVELSAgent portal with markup rules, credit limits and commissions
DocumentsPoint tools and emailSeparate invoicing tools and hand-made vouchersPHPTRAVELSInvoices, vouchers and receipts generated from the booking
OwnershipPoint tools and emailUnclear who handled a change or refundPHPTRAVELSRole-based access and an audit trail for every action
Margin visibilityPoint tools and emailRebuilt from exports at month endPHPTRAVELSLive reports by channel, agent and product

Who runs it

For teams that operate bookings, not just sell them

  • OTAs with growing volume

    Keep confirmations, amendments and refunds under control as product lines and markets are added.

  • B2B consolidators

    Distribute flights and hotels to sub-agents with credit, commissions and one supplier control layer.

  • Tour operators and DMCs

    Manage tours, transfers and packages with availability, policies and documents in the same admin.

Why PHPTRAVELS

A back office you own and can extend

  • Source code included

    Self-hosted under a commercial licence, so your developers can add custom workflows.

  • One-time licence

    Startup, Agency and Enterprise plans are paid once, not per booking or per user.

  • Development APIs

    Extend the core with your own supplier contracts, routes and enterprise integrations.

  • 24 languages

    Admin, agent portal and storefront in your teams' languages, including right-to-left.

FAQ

OTA management system questions

What operations and finance leads ask before moving bookings into one system.

Talk to sales

It runs bookings, supplier connectivity, inventory rules, agent distribution and service delivery from one operational layer, keeping reservation status, documents and accountability consistent across channels.

Online travel agency software is usually the customer-facing storefront and booking engine. The management system is the back office behind it, where staff confirm, amend, refund, document and report. PHPTRAVELS includes both in one installation.

Yes. You load contracted hotels and policies into central inventory and connect third-party suppliers through APIs, so both appear in a single booking flow and the same reservation queue.

Yes. Agents log in with their own credit limits, markups, commissions and distribution rules, and sell your inventory without access to admin controls.

Yes. Tours, transfers, packages and destination services are managed with availability, policies and documents, alongside flights and hotels if you sell them.

Yes. Every plan includes the full source code under a commercial licence and you host it yourself, so you can add your own workflows, reports and integrations.

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