Privacy policy

Who this policy covers

This privacy policy governs the way PHPTRAVELS collects, uses, maintains and discloses information collected from users of the phptravels.com website (the "Site") and of the products and services we offer, including the live demo, the customer area, the documentation and the booking software itself.

It applies to every visitor, customer and partner who interacts with us through the Site, by email, by phone or through our support channels. Where a travel agency runs its own installation of PHPTRAVELS, that agency is the controller of its travellers' data; this policy covers our own relationship with you, not the data your customers give you.

Personal information we collect

We collect personal information in several ways: when you visit the Site, request a demo or a quote, place an order, open a support ticket, subscribe to the newsletter, or use any other feature, service or resource we make available. Depending on what you do, we may ask for your name, company name, email address, phone number, billing address and payment details.

We collect personal information only when you give it to us voluntarily. You can always decline to provide it, but that may prevent you from using some parts of the Site or some of our services.

Non-personal and technical information

Whenever you interact with the Site we may collect non-personal information such as the browser you use, the type of device, your operating system, your internet service provider, the pages you open, the approximate region your request comes from and similar technical details. This data helps us keep the Site fast, secure and working correctly in every language and on every device.

Cookies

The Site uses a small number of cookies and similar technologies to remember your preferences, such as your language and the light or dark theme, to keep you signed in to the customer area, and to measure how the Site is used in aggregate.

You can set your browser to refuse cookies or to alert you when a cookie is being sent. If you do, some parts of the Site may not work as intended, for example the language you chose may not be remembered.

How we use the information

We use the information we collect for the following purposes:

• To provide, operate and support the products and services you ask for, including installation, licensing and updates.
• To respond to your enquiries, demo requests, support tickets and other messages.
• To process orders and payments and to send the related confirmations, invoices and receipts.
• To send product news, release notes and offers, if you opted in. You can unsubscribe at any time from any email we send or by contacting us.
• To understand, in aggregate, how visitors use the Site and to improve our products, our documentation and the Site itself.
• To keep our systems secure, prevent abuse and fraud, and meet our legal obligations.

Sharing your information

We do not sell, trade or rent your personal information to anyone. We share it only with the service providers who help us run our business, such as payment gateways, hosting providers, email and support tools, and only to the extent needed to provide the service you requested. These providers may process your data only on our instructions.

We may share generic, aggregated information that cannot identify you, such as overall visitor numbers, with partners and affiliates. We may also disclose information when the law requires it or to protect our rights, our customers or the public.

How we protect your information

We follow appropriate data collection, storage and processing practices and apply security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, account credentials, transaction information and any data stored with us.

All sensitive data exchanged between the Site and your browser travels over an encrypted TLS connection. Payment details are handled by PCI-compliant payment gateways; we do not store full card numbers on our servers.

How long we keep it

We keep personal information only for as long as we need it for the purposes described above, for as long as you hold an account or a licence with us, and afterwards for as long as the law requires, for example for tax and accounting records. Information that is no longer needed is deleted or anonymised.

Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to receive a copy in a portable format. You can exercise these rights, change your marketing preferences or close your account by contacting us using the details below. We answer every request within the time the applicable law allows.

Children

Our Site and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time. When we do, we revise the date at the top of this page. We encourage you to check this page occasionally so that you stay informed about how we protect the information we collect. Continuing to use the Site after a change is posted means you accept the updated policy.

Your acceptance

By using the Site you accept this policy and our terms and conditions. If you do not agree with this policy, please do not use the Site or our services.

Contacting us

If you have any questions about this privacy policy, about the practices of the Site or about your dealings with us, contact us through the contact page, by email at info@phptravels.com, or on WhatsApp. We are happy to help.