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Client success story

Skyvela success story: one luxury booking platform for travellers and agencies

Skyvela, a luxury travel marketplace, relaunched its booking journey and back office so retail travellers and partner agencies work through one premium, cross-channel platform.

  • Luxury travel marketplace
  • B2B + B2C
  • Marketplace relaunch
  • Launched in 2024

The project

The Skyvela success story on one ticket

Skyvela is a luxury travel marketplace that sells to travellers directly and through partner agencies. Its relaunch had a clear goal: a premium booking experience on the front, and operations at the back that both sides of the business could rely on.

Running retail and agency sales together is the classic marketplace problem. The relaunch brought the traveller site of an online travel agency and the agent tools of a B2B agency portal into one place instead of two separate workflows.

The new marketplace runs on the PHPTRAVELS platform, with a modernized booking journey and back-office operations behind it.

Relaunch passPHPTRAVELS

From

Separate workflows

To

One marketplace

Client
Skyvela
Launch
2024
Class
Luxury travel marketplace
Channels
B2B + B2C
Project
Marketplace relaunch

Status

Live

Before the relaunch

Four friction points on the departures board

The challenges Skyvela named before the project, each with the part of the platform the relaunch focused on.

  • SKV-01

    Manual quotation loops

    Sales teams were slowed by repeated manual quote handling.

    Relaunch focusBooking journey

    In scope
  • SKV-02

    Fragmented supplier workflows

    Supplier operations were spread across disconnected touchpoints.

    Relaunch focusSupplier connections

    In scope
  • SKV-03

    Inconsistent premium UX

    The customer journey lacked a unified luxury booking experience.

    Relaunch focusPremium front end

    In scope
  • SKV-04

    Limited agency autonomy

    Agents needed clearer self-service controls for daily operations.

    Relaunch focusAgency self-service

    In scope

Skyvela's project file lists these challenges and the areas of work, not measured results, so this page publishes no figures.

Two channels, one core

Retail travellers and partner agencies on the same platform

A B2B + B2C marketplace serves two audiences with different needs. Pick a lane to see how each one reaches the shared core.

Travellers needed one consistent luxury booking experience from the first screen to checkout.

Partner agents needed clearer self-service controls, so daily work no longer waited on Skyvela's own team.

Retail laneB2C
  1. Search
  2. Choose
  3. Check out
Agency laneB2B
  1. Agent sign-in
  2. Book for a client
  3. Manage bookings
Both lanes write to

Shared platform core

  • Supplier inventory
  • Booking records
  • Back office

Illustrative: how a B2B + B2C marketplace runs both channels on one PHPTRAVELS install.

The two key screens

A premium first screen and a shorter path to checkout

Skyvela's relaunch centred on two screens: the home experience that sets the luxury tone, and the booking flow that takes a traveller from search to payment.

Home experience

Premium first-screen presentation.

  1. Search
  2. Select
  3. 03Details
  4. 04Checkout

Booking flow

Simplified search to checkout path.

Wireframes drawn for this page to show the structure; they are not screenshots of the live site.

Client video review

The founder on the relaunch

Client video reviewWatch the video review on YouTube

The new platform gave us a cleaner booking flow and stronger control across both retail and agency operations.

  • Cleaner booking flow
  • Stronger control across retail and agency operations
Adnan HussainFounder & CEO, SkyvelaVisit skyvela.com

Under the hood

The stack behind the Skyvela marketplace

Skyvela runs on PHP 8.x, MySQL, JavaScript and a REST API, the stack described on our technology page. PHPTRAVELS is self-hosted and ships with its source code under a commercial licence, so the marketplace can keep shaping its own booking flow after launch.

  • PHP 8.xServer-side booking logic and admin
  • MySQLBookings, users and supplier data
  • JavaScriptInteractive search and checkout screens
  • REST APIConnections between channels and services
{
  "client": "Skyvela",
  "project": "marketplace-relaunch",
  "channels": ["b2b", "b2c"],
  "launched": 2024,
  "stack": [
    "PHP 8.x", "MySQL",
    "JavaScript", "REST API"
  ],
  "self_hosted": true
}

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Questions

Skyvela project FAQ

Short answers about the relaunch, the marketplace model and how to plan a similar project.

Talk to sales

It describes how Skyvela, a luxury travel marketplace, relaunched on PHPTRAVELS with a modernized booking journey and back office, so retail travellers and partner agencies are served by one premium, cross-channel platform.

Skyvela named four: manual quotation loops that slowed sales teams, supplier workflows spread across disconnected touchpoints, an inconsistent premium booking experience, and limited self-service controls for agents.

Yes. Skyvela runs both channels as a B2B + B2C marketplace: travellers book on the retail site, while partner agencies work through their own controls on the same platform and back office.

Skyvela's project file records the challenges, the scope of work and the founder's review, not measured results. We only publish numbers a client has confirmed, so the outcome is described in the founder's own words.

PHP 8.x, MySQL, JavaScript and a REST API. PHPTRAVELS is self-hosted and includes the source code under a commercial licence.

Book a demo and tell us your use case, and we will map the right rollout path. The one-time plans are on the pricing page: Startup, Agency and Enterprise.

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