Live demo

Digital concierge

Digital concierge software for travel agencies, OTAs and tour operators

Give every traveler one branded place to see the trip, ask for help and add services, from booking to return. Requests arrive with the booking attached and go straight to the team that can act on them.

  • Trip and itinerary access
  • Branded traveler messaging
  • Requests routed with booking context
  • Transfers, tours and add-ons

Connected traveler service

Trip support that knows what the traveler booked

A digital concierge is more than an FAQ page or a chat box. It links each traveler question to the flight, hotel, transfer or tour in the booking, sends it to the right person and keeps the traveler updated until it is solved. PHPTRAVELS scopes the concierge around how your business sells and supports trips, on top of the booking platform you already run. Unlike a hotel's on-property concierge, it follows the traveler across the whole journey and every supplier in the itinerary.

  1. Connect booking records, itineraries and supplier services
  2. Open the concierge on your branded website or travel app
  3. Set routing rules by request type, destination, priority and team
  4. Choose which transfers, tours and add-ons to offer at each trip stage
  5. Track requests, response times and offer sales in reports
See the platform demoSee pricing
Trip
PT-48213 · Dubai, 12-16 Nov
Request
Airport pickup on arrival
Priority
High · lands 22:40
Route to
Operations desk
Reply language
Arabic

Traveler journey

The concierge at every stage of the trip

The same channel follows the traveler from the confirmation email to the trip home, with the right information and offers at each step.

  1. Book

    The confirmation links to the concierge, where the itinerary and documents are already loaded.

  2. Prepare

    Pre-trip reminders, visa and luggage notes, plus transfers and tours offered for the dates.

  3. Depart

    Departure details and changes appear in the trip, with a direct line to your team.

  4. In destination

    Local tips, bookable activities and help requests routed to the right desk or local partner.

  5. Disruption

    Delays and cancellations are captured with the booking attached, so support can act without back-and-forth.

  6. Return

    Return transfer, feedback and the next trip offer, with the full service history saved.

Connected operations

Built on your booking data, not beside it

The concierge uses only the booking context each workflow needs, through supported APIs and controlled permissions.

  • Booking and itinerary data

    Approved trip details from your PHPTRAVELS bookings or an existing booking system feed self-service and support.

  • Supplier travel services

    Eligible flights, hotels, transfers and activities from your modules and connected supplier APIs can be offered in the trip.

  • Web, app, APIs and webhooks

    A responsive web concierge or a branded app, with selected events and statuses exchanged through documented connections.

See every integration

Service desk

Run traveler service from one admin

Agents see the request, the booking and the history together, and managers see where time and revenue go.

  • Request queue and routing

    Requests sorted by trip, service, destination and priority, with escalation when a case nears its response target.

  • Roles and ownership

    Support, operations, sales and local partners each see the cases they own, with clear handover.

  • Service history

    Every message, change and offer saved against the traveler and booking for the next agent and the next trip.

  • Offer rules and markups

    Decide which add-ons appear for which destinations and trip stages, priced with your own markups.

  • Notifications

    Travelers and staff are told when a request is received, assigned, updated and closed.

  • Service and revenue insights

    Request volume, response times, recurring issues, popular recommendations and add-on sales.

Compare

Email and chat apps vs a digital concierge

Most travel teams support travelers through inboxes and personal messaging apps. This is what a connected concierge changes.

TaskEmail, phone and chat appsPHPTRAVELS
Trip informationEmail, phone and chat appsTravelers search old emails for vouchers and timesPHPTRAVELSThe full itinerary and documents in one branded place
Booking contextEmail, phone and chat appsAgents ask for the reference and look it up by handPHPTRAVELSEach request arrives with the booking attached
OwnershipEmail, phone and chat appsMessages sit in one person's inbox or phonePHPTRAVELSRules route the case to the right team with escalation
Add-on salesEmail, phone and chat appsOffered only when someone remembersPHPTRAVELSTransfers and tours offered at the right trip stage
Service historyEmail, phone and chat appsLost when a staff member leavesPHPTRAVELSSaved against the traveler and booking
ReportingEmail, phone and chat appsNo view of volume or response timePHPTRAVELSRequest, response and offer reports

Use cases

For businesses that look after travelers, not just bookings

  • Agencies and OTAs

    Cut routine where-is-my-booking requests and sell transfers and activities after the main booking.

  • Tour operators and DMCs

    Keep group and package travelers informed in destination and route issues to guides and local partners.

  • Travel management companies

    Give business travelers itinerary access and a fast path to help when plans change.

Why PHPTRAVELS

A concierge that grows with your travel platform

  • Source code included

    Self-hosted under a commercial licence, so the concierge and your traveler data stay under your control.

  • Scoped to your operation

    Start with the requests and offers that matter most, then expand in phases as travelers adopt it.

  • 24 languages

    Serve travelers in their own language and currency, including right-to-left.

  • One travel platform

    Booking engine, B2B portal, CRM and concierge share the same bookings and customers.

FAQ

Digital concierge software questions

What travel businesses ask before adding a digital concierge.

Talk to sales

A branded traveler-service channel where customers see their trip, request help, receive destination recommendations and add relevant services, while each request is linked to the booking and routed to your team.

A hotel concierge serves guests at one property during their stay. A travel digital concierge follows the traveler across the whole itinerary, from booking to return, and covers every supplier in the trip.

No. It handles routine trip information and organises requests, so agents can focus on exceptions, complex changes, sales and situations that need human judgment.

It can connect with compatible booking systems, supplier services and operational tools through supported APIs and controlled workflows. Exact functionality depends on the systems and permissions available.

By offering transfers, activities, insurance, upgrades and destination services at useful points in the trip, based on what the traveler booked and where they are going.

Customer access, booking data, support workflows, supplier connections, response targets, languages, privacy requirements, reporting and the scope of the first phase.

Keep exploring

More from the platform