Most Common Interview Questions Asked by Travel Agencies
Hospitality has become a multi-billion dollar industry. It consists of diverse range of fields including hotels, restaurants, theme parks, transportation, cruise lines, and others. According to an estimate, every year about 14 million persons are hired by travel agencies and by other employers of this industry. Alone in the United States, more than 2000 jobs are created on a yearly basis and that is purposed to give chances to newcomers and graduates to join the hospitality industry and to look for their bright future.
If your plan is to apply for a position at a travel agency, then you must keep in mind a couple of questions that are likely to be asked during the interview. There would be dozens of positions available. You need to prepare your mind for some common questions. At the same time, remember that if you would get confused during the job interview, you will definitely loss the chance to get hired. In order to land a job of desire, bear in min these five most common interview questions asked by travel agencies.
Do you have experience?
Working in a travel agency needs you to be patient, efficient, and you are to show your customer service skills. This job can be stressful if you are not mentally and physically ready. There could be a lot of challenges, which only experienced individuals can cope up with. Do you have previous experience? It is the commonest question asked by every employer. You don’t need to tell a lie. If you have prior experience then well and good, but if you don’t have then ask them to give you a chance so that you can prove your skills and can gain some knowledge about how to work in professional environment. They will also ask you
- Do you have experience of how to take care of customers?
- How will you handle difficult and doubtfull clients?
- Have you ever been a client at a travel agency and what type of questions you asked?
Do you have knowledge of tourist attractions?
This is another important question that is likely to be asked from you by the employer. For positions with tour companies, theme parks, or cruise lines, the focus is always on how to satisfy the needs of the confusing customers. You are to present them information about best tourist attractions. For this, you will be asked ‘do you have knowledge about tourist attractions of local and international level?
Be prepared to answer this type of question. For the positions like travel consultant, it is mandatory that you gain sufficient knowledge about the top attractions of the world. This is because you would have to handle all kinds of situations, professionally and with a smiling face. Some other similar questions are:
- Describe a place where you have been and how you spent your time there?
- How you will attract the customers of all ages towards the tour plans of the company?
- Have you visited another country with friends, or family?
- How will you schedule the tour of the clients?
- Do you know basic first aid?
How can you help other travel agents in dealing with customers?
Travel agents can help each others. They are responsible to book flights, find the best deals, and plan vacations for the clients. It is important that you build excellent professional relationship with other travel agents of the same company. Remember that no one can work alone in this world. So, learn how to work efficiently in team because the job of travel consultant is going to give you a lot of challenges. Some more questions in the series are:
- Do you know how to use computer systems for helping clients find the best deals?
- How can you handle frustrated customers?
- Are you a well-organized travel agent? If yes then prove it!
- Do you enjoy traveling alone or with friends/family?
- Have you ever booked a tour package through a travel company? How has been your experience?
It is just up to you that how you prepare yourself for some important and common questions like above. Here we would like to make it clear that it is not always that all these questions will be asked. There might be chances when the employer has already set another list of questions to be asked from the potential candidates. You need to prepare your mind for all types of questions that are related to your field.
Remember that first impression is last impression and it has to be excellent enough. Build your resume professionally, and do not forget to impress the employer with a cover letter.